Dealing with complaints

The Salvatorian Relief Action seeks to maintain good relationship with their donors.

Therefore, the settlement of complaints is most important in our programme.

Any constructive criticisms are welcome and worth our concern. It is for us a sign of your interest for our work and effective operation; we will do our best to examine and act upon any advice.

For this purpose we did prepare this complaints procedure so that your complaints are taken care of.

The procedure:

1- The complaints may be sent by post or e-mail;

2- All complaints are immediately taken into consideration;

3- If the complaint can’t be readily settled, the complainer will receive, as soon as possible, information about when and how the complaint will be dealt with;

4- The complainer may expect that the Foundation is watching on the progress of his complaint;

5- At the least, each quarter, the management will assess the situation

-to check how the organisation is reacting;

-realize in an early stage what may be wrong with the organisation

-better work between the different target groups

-guide lines to reach the next step.